Terms & Conditions
Monkey Tree Holiday Park is a family park and caters for families and couples only. The Park does not accept all male, all female groups, clubs or school groups, nor do we accept groups of couples under the age of 30 unless by special authorisation by Management.
We reserve the right to request proof of age should we believe that any members of the group are below the age of 30 (the only forms of identification accepted will be Passport or valid driver’s licence). Management reserve the right to amend, implement new or retract items within the Terms and Conditions at any time.
Booking and Payment Conditions
When booking a holiday, a non-refundable deposit of 25% will be required immediately to secure the booking and the balance must be paid 8 weeks before date of arrival. A balance reminder may be sent out as a matter of courtesy, but the onus to ensure payment is made on time is with the lead name on the booking. Should the balance not have been received within 7 weeks of arrival a late payment charge of £10.00 will be incurred and an additional £10.00 will be re-applied every 7 days thereafter. In such circumstances Management also reserve the right to re-let your accommodation without notice.
If the booking is being made within 8 weeks of the arrival date, payment will be required in full at time of booking. Confirmation of the booking will be forwarded to you upon receipt of payment. Your booking will not be deemed confirmed until cleared funds have reached our account.
If your cheque is returned to us by the bank as ‘unpaid’ or is made out incorrectly on more than one occasion, we will charge a £15.00 fee to cover the costs incurred by the Company.
An administration charge of £10.00 will be charged if alterations are made to any booking after the balance is paid.
Please note that Monkey Tree Holiday Park is a subsidiary of Walker Leisure therefore payments relating to Monkey Tree Holiday Park may appear as such. Payment to the Company via cheque may be made out to either ‘Walker Leisure’ or ‘Monkey Tree Holiday Park’. All correspondence with the Park prior to and after making your booking is subject to E&OE.
Only one discount or special offer can be applied per booking. Once booked, any offers available subsequently cannot be applied retrospectively to an existing booking. Likewise you are not permitted to cancel a booking in order to re-book under a new special offer.
As part of the Special Offer Scheme the Park may include food and beverage vouchers from time to time. Please note that these are non-transferrable, have no cash value and will expire at the end of your stay. The Management reserves the right to withdraw vouchers where payments for the booking are late.
The person making the booking accepts the Terms and Conditions on behalf of all members of your party and is responsible for making sure that they accept and adhere to them. We cannot accept bookings from anyone under the age of 18. Nor can we accept bookings made on behalf of another person.
It is the responsibility of you, the customer to ensure that you have read and fully understood all conditions and on booking we will deem this to have been the case.
It is your responsibility to check the details on your booking confirmation are correct and notify us immediately of any discrepancies. We cannot accept responsibility for any errors not corrected prior to arrival.
Cancellation Insurance is offered to cover the cost of your holiday, you are welcome to opt out of this at the time of booking. We recommend that all customers take out an appropriate insurance policy either through ourselves or via a third party. Monkey Tree will not accept responsibility for any issues that may arise after booking where insurance has not been purchased.
Minimum age of lead party member: 18 for touring and 21 for a static caravan.
Low deposit bookings
The ‘Book before you leave’ offer, available throughout the season, requires just £50 deposit payable to reception before departure. The remainder of the 25% deposit will be due on or before 20 January.
We also occasionally offer low deposit holidays requiring just £50 deposit – you will be notified at time of booking when the remaining balance of the 25% deposit will be due. Although we endeavour to contact customers when payment is due, the onus is on the customer to ensure this balance is paid on time.
Any queries, please contact reception on 01872 572032.
Amendments to booking
Once confirmation has been made you cannot transfer your booking to anyone else (including members of your party) without agreement from Management. We will do our utmost to accommodate you should you wish to make minor changes (i.e. type of accommodation), however there may be a fee to cover our administration costs in doing so. We regret that we cannot accept any major changes to your booking (i.e. change of dates) if the arrival date is within 4 weeks.
Cancellation of booking
If you cancel your holiday for whatever reason, you will be responsible for the full cost of your holiday. However if you purchased Holiday Cancellation Cover at the time of booking you will be covered for the sum insured on the basis that you adhere to the specific requirements detailed within this section.
The Holiday Cancellation Scheme covers you until you arrive on site after which refunds cannot be given for any reason should you decide to leave early. No refunds will be made on any bookings if the party has not taken up the Park’s Holiday Cancellation Scheme in relation to the specific booking.
Cancellation Insurance will be offered when booking to cover the cost of your holiday, you are welcome to opt out of this at the time of booking. For this premium Monkey Tree Holiday Park will refund all monies paid (excluding the cancellation and booking fees), provided we have written confirmation of cancellation of the entire party at least 8 weeks before the commencement of your holiday. Between 8 weeks prior to arrival and your arrival date, Monkey Tree Holiday Park will only issue a refund if cancellation is due to the following:
* Death of a member of the party
* Serious Illness of a member of the party
* Redundancy of any of the members of the booked party
Wilfully self-inflicted injury, intoxicating liquor or drugs, other than drugs taken in accordance with treatment prescribed and directed by a qualified medical practitioner, wilfully self-inflicted illness. All events which prevent you from taking the holiday must:
* Occur after the acceptance of your booking
* Relate to yourself and the named members of your party as stated on the booking form.
If cancellation occurs you will be asked to supply supporting documentary evidence.
The premiums are as follows:
* Holiday price up to £100.00 – £7.50
* Holiday price up to £200.00 – £12.95
* Holiday price up to £300.00 – £19.25
* Holiday price up to £500.00 – £31.95
* Holiday price up to £900.00 – £38.25
* Price £901.00 and over – £52.25
Any claims must be in writing and be supported by the necessary documentation (i.e. Doctor’s certificate, confirmation from previous employer etc). If you have your own holiday insurance and do not require Monkey Tree Holiday Park’s Cancellation Scheme you will be required to provide documentary evidence. This must be received within 4 weeks of the booking being made.
Please note – Our cancellation scheme covers you until you arrive on site after which refunds cannot be given if for any reason you should leave early. You may wish to take out your own holiday insurance to cover this.
Arrival and departure times
Pitches are available from 12 noon on the day of arrival and must be vacated by 10.00 a.m. on the day of departure. There is no guarantee that pitch bookings can be extended beyond the dates originally booked. We regret that we cannot guarantee any specific pitch but will do our utmost to accommodate any requests.
Pitches, although paid for, must be claimed and occupied within 24 hours of the due time of arrival. The Management reserves the right to re-let the accommodation after 24 hours unless prior advice of delayed arrival has been received. Please inform us if you intend to arrive late. Please also note that, if arriving late, guests are not permitted to pitch up after dusk and you may be asked to spend the night in our Arrivals Parking area.
Please ensure that you pitch up in the correct location. Should you claim the incorrect pitch and by doing so you affect another customer’s booking you WILL be asked to relocate to the correct pitch. Late departure from any pitch which subsequently impedes the arrival of the next guests will incur a charge equal to one night’s stay.
If we believe that you have left early (i.e. vacated the site with no intention to return before your departure date or you have informed Reception of your intention not to return) we reserve the right to re-let your pitch. You will not be entitled to a refund.
Gazebos, windbreaks, and any ancillary equipment may not be permitted on the pitch if its size or position reduces the clear space required by fire regulations to exist between units and equipment on neighbouring pitches.
Static caravans are available for occupancy from 4.00 p.m. on the day of arrival and must be vacated by 10.00 a.m. on the day of departure. We reserve the right to charge an extra night’s accommodation if your late departure impedes the arrival of the next guest. You are welcome to use all the facilities on the Park should you arrive early and also for the remainder of the day on departure. Please inform us if you intend to arrive late.
Late arrivals may obtain their key from the Club House or Security Office before midnight. Unless you notify us of late arrival, your holiday home will only be held until noon the day after the booked arrival date, (provided full payment has been received) at which time it may be re-let without notice.
All prices are based on six people sharing. An additional 10% of the total price will be charged for each additional guest up to a total of 8 guests.
If we believe that you have left early (i.e. vacated the site with no intention to return before your departure date or you have informed Reception of your intention not to return) we reserve the right to re-let your accommodation. You will not be entitled to a refund.
All equipment and linen must remain in the static caravan.
Bookings for the static caravans are strictly for the persons named on the booking form. Any changes must be notified to the Management who reserve the right to cancel the booking.
The total number of persons occupying a caravan must not exceed the number booked.
Pets are only allowed in certain static caravans. No pets are to be left unattended on the site or in the Static Caravans. Pet baskets/bedding must be supplied and used by the pet’s owners.
All statics are non-smoking.
We reserve the right to charge for any breakages, excessive cleaning, shortages or late departure which impede the arrival of the following customer OR if you are found to have been smoking the caravan OR to cover damage and/or additional cleaning caused by smoke. If you notice anything on arrival, please report it to Reception at your earliest convenience. Liability rests with the named party leader.
No more than two dogs are allowed per unit and must be kept under the control of a responsible adult.
All fouling must be removed immediately and placed in the appropriate bins. We reserve the right to terminate the booking of any guest found not to be clearing up after their pet with immediate effect.
Please note that all pet owners are required to book pet-friendly caravans and pay for their pet(s). Any guest found not to have paid for their pet(s) or who has booked a pet-free caravan will be liable to pay the full cost for their pets in addition to deep cleaning charges and may result in guests being asked to vacate the park with immediate effect.
When staying in a non-pet caravan, customers are not permitted to allow any pet(s) access even where the pet is visiting for the day with friends. Failure to comply with this will result in termination of the booking and you will be asked to vacate the accommodation with immediate effect.
Dogs must only be exercised in the designated area (the footpath between the top of Willow field and Ash field). Dogs are not allowed in the swimming pool area, bar, shop, reception, takeaway, amusement arcade, soft play area, outdoor play zone area, lake area, laundry, all toilet blocks and dishwashing facilities.
We reserve the right to require the owner of any dog or pet considered to be a nuisance or affecting the comfort of other guests to remove it immediately from the Park without refund. We reserve the right to refuse certain breeds of dog that are deemed inappropriate on a family site.
All dogs must be kept secure and on leads at ALL times, failure to enforce this may result in you being asked to leave the Park without refund.
A speed limit of 10mph applies to the whole site and we ask drivers to keep to the roads and not drive on the grass at any time except when gaining access to their pitch or static caravan. Vehicles are brought onto the Holiday Park at the owner’s risk and we cannot accept responsibility for loss or damage to these, except where it is caused by our negligence or default or that of anyone we are responsible for. In circumstances where a customer’s vehicle or equipment was the cause of an accident or incident the owner will indemnify the Park of any demands and resultant losses (consequential or otherwise) relating thereto.
Commercial vehicles are permitted on-site at the Park’s discretion (dependent on size and visual presentation). You may be asked to park any commercial vehicle in the main car-park for the duration of your stay. Although we make every effort to look after guests’ vehicles, unfortunately we cannot accept responsibility for them so it’s not recommended to leave anything of value in your vehicle overnight.
Whilst BBQs are permissible, Monkey Tree Holiday does not allow open fires, including wood-burning in BBQs. We ask that all customers use common sense when lighting BBQs in respect of never lighting them too close to a tent, caravan or flammable object and NEVER taking a BBQ inside a tent or caravan for your own safety. All BBQs must be elevated and kept off the grass.
Fireworks and flares are banned from site. We reserve the right to remove any guest found to be in possession of such items from site.
All handheld/remote controlled flying devices such as (but not limited to) helicopters, aeroplanes and drones are also not permitted on site. This is for both privacy and safety reasons.
Activity Centre at Monkey Tree Holiday Park
Staffing and equipment at the Activity Centre, and use of the area occupied by the Activity Centre, are under exclusive control of Monkey Tree Holiday Park.
The Activity Centre is provided exclusively for the enjoyment of those holidaying at Monkey Tree Holiday Park, but strictly subject to the conditions set out below.
On booking with Monkey Tree holiday Park you are accepting the conditions of use. You may also be required to produce evidence of your identity and of your age when intending to use the facility.
Conditions of Use:
ALL children MUST be supervised AT ALL TIMES by a Parent/Guardian, who must remain within the Activity Centre whilst the child is there.
The Management reserve the right in its absolute discretion to refuse entry to the Activity Centre to any person and/or to require any person present to leave.
No glasses or bottles may be taken into the Activity Centre – plastic may be permitted.
Those using the equipment and facility, particularly adults and teenagers, are required to have regard at all times for the safety and enjoyment of others, particularly younger children.
Any person or property brought into the Activity Centre remains your responsibility at all times. Monkey Tree Holiday Park accepts no responsibility for its loss or damage. An Activity Centre is not the place to bring expensive items such as mobile phones, watches, jewellery and/or camera equipment.
You are required to inform the Reception Team if any of the following apply to the person intending to make use of the facility:
– Does he/she suffer from any physical or mental disability?
– Does he/she suffer from any serious illness?
– Has he/she suffered any neck (e.g. whiplash) or back injuries?
– Has he/she any social or behavioural problems?
Deciding whether, and if so, how participation in the Activity Centre may be arranged in order to ensure the successful participation and Health and Safety of the person concerned and other participants using the Centre.
On booking you hereby accept on your own/your child’s behalf the basis upon which use of the Activity Centre is permitted. You agree to the Terms and Conditions set out here. You further acknowledge that there are inevitable risks of injury associated with the use by yourself and/or your child of an Activity Centre.
Save for circumstances in which injury is caused by the proven negligence of breach of statutory duty of Monkey Tree Holiday Park, its Management, employees or staff, You acknowledge the risk of such injury and that you do not hold Monkey Tree Holiday Park, its Management and staff liable for any such injury and that You will indemnify them in respect of any claim for such injury made. You are required to have satisfied yourself before entering the Activity Centre that you and in the case of your child are physically and mentally fit to successfully participate in the activities offered.
We will use the information provided on your booking for internal administration and to carry out our obligations to you and (if different) the person using the facilities.
We would also like to use the information provided by you to contact you: via post/phone/email about any offers or opportunities that we feel may be of interest to you. If you would prefer us not to contact you please inform Reception when booking.
If you have any queries or concerns about how we use your information, please write to Monkey Tree Holiday Park, Scotland Road, Hendra Croft, Newquay, Cornwall, TR8 5QR.
Persons using Monkey Tree Holiday Park and its facilities do so at their own risk. The Park will not be liable to any persons for personal injury or loss or damage to property, however caused or sustained. Day visitors are welcome at the Park at a charge of £3.00 per person per day.
Monkey Tree Holiday Park operates a policy of 28 nights maximum stay with the exception of Seasonal Customers by agreement.
Some amenities may be reduced or curtailed according to circumstances and in early and late season some facilities/entertainment may not be available.
The swimming pool is closed at 7.00 p.m. during peak season and is not supervised. Parents are responsible for the safety and conduct of their children at all times and all children under the age of 14 must be accompanied by an adult at all times. Management reserve the right to withdraw access to this facility when deemed necessary.
Please note that all children under the age of 14 must also be accompanied by an adult in the lake areas at all times.
In the interest of others, we ask that there be no noise after 12 midnight and before 7am.
We also request that all vehicle movements are kept to a minimum between these hours.
Persons coming onto the Park between these times must park in the overnight area provided.
The Park reserves the right to enter caravans or have the police enter at any time.
All areas of the park, other than those listed below, are alcohol free zones.
Places where alcohol may be consumed are:
- The Bar and outside courtyard within the fenced area
- The Summer Nights Bar and outside courtyard area
- In the pool area in a sensible and responsible manner
- The Restaurant, Takeaway and individual units (Tent, Caravan, etc.)
Visitors or clients staying at Monkey Tree Holiday Park must be aware that the Park Management accepts no liability for any damage to vehicles or personal property brought onto the Park. The Park also accepts no liability for any valuables lost or stolen.
We would like to everyone to enjoy their stay at Monkey Tree Holiday Park and therefore request that all of our customers, regardless of their age, act courteously and politely to their fellow guests and members of our staff.
In the event of the static caravan or touring pitch offered and booked in good faith not being available due to storm, fire, non-completion or other such causes beyond the control of the Company, Walker Leisure is relieved of all responsibility and financial liability.
Likewise Walker Leisure will not be held responsible for any damage to personal belongings or holiday curtailment as a result of adverse weather conditions. We strongly advise that all customers acquire appropriate insurance to cover their belongings and equipment within their chosen holiday insurance.
Whilst every care is taken to ensure that the details on our website, including any promotional emails, are correct at the time of being published, we cannot accept responsibility for errors contained therein or results thereof. We are not responsible to you for unforeseen events or matters over which we have no control. These terms also apply to third party websites.
Special Offers, Newsletters & Competitions
Unless otherwise specified any special offers listed on our website or on our newsletters will refer to 7 night static bookings ONLY. Management reserve the right to withdraw special offers at any time without prior notice.
All competitions are subject to full Park Terms & Conditions. The judges’ decision in competitions is final and no correspondence will be entered into. Winners will be announced on the Facebook page, and winners have 28 days to claim their prize, after which time the prize expires.
Our service to you
We do all that we can to ensure you enjoy your holiday. Occasionally problems occur and if they do or you have any concerns about your holiday when staying with us please tell the Park Reception immediately and we will respond to you as soon as possible.
We will not be responsible for any matter, which you knew about during your stay but did not tell us about during your stay. If any matter is not resolved during your stay you must notify us in writing of this as soon as possible (and in any event within 7 days of the end of your holiday) as otherwise we will not be able to consider it. In such circumstances where we deem it appropriate to offer a voucher or recompense a guest due to any issue reported, the guest accepts this in full and final settlement of the matter.
THE MANAGEMENT RESERVES THE RIGHT TO REFUSE ENTRY OR TO EJECT FROM THE PARK ANY PERSONS WHO, IN THE MANAGEMENT’S OPINION, ARE UNSUITABLE, FOUND TO BE BREAKING THE LAW OR WHO CAUSE NUISANCE OR DISTURBANCE TO OTHER VISITORS OR STAFF ON THE PARK & RESERVE THE RIGHT TO DO SO WITHOUT REFUND WHERE THE CUSTOMER IS AT FAULT.
ON CONFIRMATION OF YOUR BOOKING YOU ACCEPT THESE TERMS AND CONDITIONS IN FULL.
IN THE UNLIKELY EVENT THAT THERE IS A CONFLICT OR DISCREPANCY OF CONDITIONS THEN THESE CONDITIONS WILL PREVAIL.