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Who we are

We are Monkey Tree Holiday Park, a subsidiary of The Walker Group. Parts of our business trade under ‘Walker Leisure’ and ‘Walker Restaurants’. Our address is Scotland Road, Hendra Croft, Newquay TR8 5QR.

All you need to know…


To enable us to provide you with the products and services you request, and to manage our relationship with you, we need to collect and use your personal information. This may mean sharing your personal information with others.

What information is collected?

We collect personal information when you make an enquiry, place a booking, subscribe to our newsletter, respond to a survey or fill out a form.  This information may include your name, date of birth, address, email address, phone number, party details, car registrations, payment card details and details of your purchases and/or booking enquiry.

The following personal information may be collected and processed:

If you provide us with personal information about another person, you must ensure that you have their agreement and that they are also aware of how we use personal information.

What do we use your information for?

We may use your personal information in the following ways:

We may also use your personal information to provide you with information about products, services, promotions and offers that may be of interest to you. We may use your personal information to ascertain the products, services, promotions and offers that are likely to be of interest to you. We may use details of your visits to our digital services (including the pages of our digital services that you view) to ascertain the products, services, promotions and offers that are likely to be of interest to you and use this to send tailored marketing information to you. For instance, if you browse pages of our digital services in relation to a category of product, we may use this information to send you marketing communications about that category of product.

Your personal information may also be used by us, our employees, contractors or agents, and disclosed to third parties, to comply with any legal obligation (including in connection with a court order), or other agreements we have with or otherwise concerning you, or to protect our rights, property or safety or those of our customers, employees or other third parties.

With whom do we share your personal information?

Access to your personally identifiable information is restricted to those within the company who require access to carry out their role within the company.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

The third parties that have access to some or all of your personally identifiable information are as follows:  Oracle DesignGemaPark, MicrosoftSagePayMailerLiteSurvey Monkey,  and CampMap.

We may disclose your personal information to third parties, including in the following circumstances:

How will your personal information be processed?

Any of the information we collect from you may be used in one of the following ways:

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each marketing email.


Cookies are small text files that we transfer to your computer’s hard drive to enable our systems to recognize your browser and help us to track visitors to our website and digital services, so we can better understand what portions of the website and digital services best serve you. It may not be possible to place orders and purchase goods and services using the website or digital services unless you have cookies turned on and we suggest that you leave them turned on for this purpose.

Protecting your personal information

We implement a variety of security measures to maintain the safety of your personal information when you make a booking or purchase or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information will be kept on file.

How long do we keep your personal information?

Information provided during our booking process will be kept for up to 10 years.

Access to your personal information

The Data Protection Act (DPA) gives you the right to access your personal information. Your right of access can be exercised in accordance with the DPA. Any access request may be subject to a fee (currently not exceeding £10) to meet our costs in providing you with details of the personal information we hold about you. To request access to your personal information, please contact us using the details below.

Children’s Online Privacy Protection Act Compliance

We follow the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website by clicking here.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change this Privacy Policy, we will post the updated Privacy Policy on our website so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it. The updated Privacy Policy will take effect as soon as it is posted on our website.

Contacting Us

If there are any questions regarding this privacy policy, please contact us using the information below.

Monkey Tree Holiday Park

Scotland Road, Hendra Croft,

Newquay TR8 5QR

Tel: 01872 572032

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