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Park Rules

For the purpose of this document when referring to ourselves as Monkey Tree Holiday Park this also relates to Walker Restaurants,  both subsidiaries of Walker Leisure.

By booking with us you are accepting to adhere to our Booking Terms and Conditions and our Park Rules in full.

Standards of Behaviour

  1. We would like to everyone to enjoy their stay at Monkey Tree Holiday Park and therefore request that all of our customers, regardless of their age, act courteously and politely to their fellow guests and members of our staff.
  2. Monkey Tree Holiday Park is a family holiday park and we would ask that the behaviour of your party reflects this.  Noisy, offensive or inappropriate behaviour or actions likely to cause harm or offense to any other guests or members of staff will not be tolerated and we reserve the right to refuse entry to and/or eject any person who, in the reasonable opinion of Management, does not comply with these standards of behaviour.
  3. Please make sure that young children are supervised at all times. Children under 12 years will be required to wear a park wristband for the duration of their stay. For older children please make sure you know where your children are at ALL TIMES.  Monkey Tree Holiday Park reserves the right to return any unaccompanied child to their pitch for any reason we feel necessary, these decisions are made for the Health and Safety of all our guests. Failure to comply could result in you being asked to leave park, if this happens no refund will be offered.
  4. In the interest of others and the children on Park, we ask that there be reduced low level noise after 10pm and no noise after 12 midnight and before 7am.  If you are being disturbed in between these times by noise from neighbouring pitches or holiday homes, please contact Reception or Security.
  5. Please be aware that although noise rules apply on Park, in peak season The Beach Club potentially has entertainment until 12 midnight daily which can be heard by some neighbouring pitches.  Reception can advise on which fields are quieter.
  6. In the interest of safety, if you have children within your party, one adult over 18 in your party should be classed as the “responsible adult” and therefore remain under the drink drive limit.   If we believe that there is not a responsible adult under the drink drive limit supervising the children in the party, Monkey Tree Holiday Park reserve the right to call the relevant services or the police.
  7. Please be mindful that everyone is on holiday whilst at Monkey Tree Holiday Park and wanting to enjoy themselves, however we are a family Park therefore the nature of behaviour should reflect this.
  8. The Laws of England and Wales apply on site and anyone deemed to be breaking these will be removed from site immediately and the police informed.

Alcohol and Drugs

  1. Monkey Tree Holiday Park adopt a zero tolerance approach to illegal drug use on site.  Customers believed or proved to be involved in the use or distribution of illegal drugs with be removed from site immediately and the police informed.
  2. All areas of the park, other than those listed below in 7.3., are alcohol free zones.  No alcohol to be taken into the toilet blocks, Reception, Shop, Arcade or play areas.
  3. Places where alcohol may be consumed are:
  4. The Beach Club, Bar and outside courtyard within the fenced area
  5. The Summer Nights Bar and outside courtyard area
  6. The Restaurant, Takeaway and individual units (Tent, Caravan, etc.)
  7. Only food and beverages purchased from a Monkey Tree licensed outlet can be consumed in the facilities.  No outside food or beverages to be taken into ANY facilities or activity areas, including The Central Area, Pool, The Beach Club, Summer Nights or the outside seating areas of the Bars. If you are found to be consuming  food or beverages purchased outside the park in one of the facilities, you may be asked to leave. Repeat offending may result in a ban from the facilities.
  8. Monkey Tree Holiday Park reserve the right to refuse to serve alcohol to any person/s in any venue/ shop.
  9. Monkey Tree Holiday Park reserve the right to confiscate alcohol from any person, whether purchased on site or otherwise, in any venue, Holiday Home or Pitch, for any reason where we feel it necessary for health and safety of yourselves or other guests or staff.

Smoking Policy

  1. For the purposes of this document “smoking” refers to all regular cigarettes, tobacco, e-cigarettes and vaping.
  2. Smoking is not permitted in any of our Holiday Home accommodation.
  3. If you smoke in any of our accommodation you will be charged £125.00 for it to be specially cleaned.
  4. It is illegal to smoke inside enclosed public buildings.  All members of your party are requested to smoke only in those areas which have been clearly designated.
  5. Palm Bay, Adventure Crazy Golf, Clubhouse sun terrace are all non smoking areas.

Pets

  1. All dogs must be kept secure and on leads at ALL times, failure to enforce this may result in you being asked to leave the Park without refund.
  2. No more than two dogs are allowed per pitch or pet friendly holiday home and must be kept under the control of a responsible adult.
  3. Charges apply for all pets unless part of a special offer.
  4. All fouling must be removed immediately and placed in the appropriate bins. We reserve the right to terminate the booking of any guest found not to be clearing up after their pet with immediate effect.
  5. When staying in a non-pet caravan, customers are not permitted to allow any pet(s) access even where the pet is visiting for the day with friends. Failure to comply with this will result in termination of the booking and you will be asked to vacate the accommodation with immediate effect.  A cleaning charge of £125.00 will be charged.
  6. Dogs must only be exercised in the designated area (the footpath between the top of Willow field and Ash field) known as the “dog walk”.
  7. Pets not to be left on site or in any of our pet friendly holiday home accommodation unattended for long periods of time, or where it may cause the dog distress. Please consider the heat and any separation anxiety your dog may have.
  8. If any member of your party has an allergy to pets, we would strongly recommend that you do not book pet friendly accommodation.
  9. We cannot guarantee that pets have never occupied any of our accommodation.
  10. Dogs are not allowed in the swimming pool area, bar, shop, arcade, adventure golf, laundry, all toilet blocks and dishwashing facilities.
  11. We reserve the right to require the owner of any dog or pet considered to be a nuisance or affecting the comfort of other guests to remove it immediately from the Park without refund.
  12. Dogs banned from the UK as named in the DANGEROUS DOGS ACT 1991 are not permitted on Monkey Tree Holiday Park.
    • We adhere to Government guidance with regard to dangerous dogs and banned breeds.We are taking a proactive stance on the recent ban of XL Bully dogs and as such this breed will not be accepted on site with immediate effect.
    • It is a condition of booking that all bull terrier and mastiff breeds are muzzled and kept on a leash whilst on park. Failure to adhere to these terms and conditions will result in you being ask to leave park immediately, without refund.
    • During certain events throughout the year, dog access to some areas may be restricted. We advise you check with Reception on arrival.
    • Dogs are not permitted in the grounds of The Cornwall Tribute Festival weekend, and we do not recommend you bring your dog to the Park during this time.
    • We reserve the right to take any lost dog to the vet to be scanned for a microchip. Please notify Reception immediately if you lose your dog whilst on the Park.
    • Please DO NOT leave your dog unattended outside at any time.
    • Dogs must be declared at the time of booking and charged for at the specified rate.
    • Dogs should not be left unattended for long periods of time in accommodation which may cause stress to the animal.
    Failure to adhere to any of these conditions may result in the immediate termination of your booking without refund.
  20. Monkey Tree reserves the right to refuse entry or to eject from the Park any dog which is considered unsuitable for a Family Park.

Vehicles on Site

  1. A speed limit of 5mph applies to the whole site
  2. A maximum of 2 cars on site per Pitch or Holiday Home, charges apply for the second vehicle.
  3. Commercial vehicles are permitted on-site at the Park’s discretion (dependent on size and visual presentation). You may be asked to park any commercial vehicle in the main car-park for the duration of your stay. If in doubt, please check with Reception before arrival.
  4. For the safety of our guests, electric scooters, bikes and similar are not permitted on site.
  5. Driving around site between dusk and 7am is not permitted (unless unavoidable in emergency situations).  Persons coming onto the Park between these times must park in the overnight car park.
  6. No Boats or Jet ski’s permitted on pitches. 

Accessibility

  1. All of our buildings are single-story with no stairs or lifts (The Summer Nights has 2 steps leading up to the Bar itself).
  2. There are Disabled toilet facilities in the Bar and Reception.  In addition, there are also 2 disabled toilets within the Touring & Camping toilet Blocks.  These can be accessed by providing your valid Disabled Certification at Reception for a key.  A £10 deposit may be charged for use of the Keys.
  3. Parking is available next to Reception.  There is no marked Parking directly next to The Beach Club; if you need to be able to Park closer to The Beach Club please enquire at Reception.  There is to be no Parking on the roads in the field next to The Beach Club, known as Palm Field.
  4. We currently have 1 wheelchair friendly holiday home with 2 twin rooms and a pull-out sofa bed.  Fully accessible bathroom, kitchen and moveable trapeze lift over the bed as a lifting aid.  There is parking adjacent to the Holiday Home and a ramp to the accommodation.  All other Holiday Homes are accessed by steps.
  5. Parking is permitted on each type of touring/camping pitch to a maximum of 2 cars.
  6. We do not recommend Fir Field for wheelchair users or guests with a hearing or site impairment as this field is a further distance away from the facilities and is not surfaced with tarmac.

Entertainment

  1. The company will endeavour to provide the entertainment as advertised; however we reserve the right to alter or withdraw any facilities or programmed entertainment without prior notice.
  2. We are not in control of external acts cancelling at last minute, however we will do our best to refill the schedule.
  3. Although a family Park, entertainment after 21.30 in The Beach Club is directed more towards over 18’s.

Activity Centre

  1. “Activity centre” refers to all Amusements provided at Monkey Tree Holiday Park including, but not limited to, soft play, multi sport area, swimming pool, crazy golf and play parks.
  2. The Arcade, and associated games machines in various location around the Park, are excluded under the heading “Activity Centre”, is run and staffed by an external company.
  3. No bikes, hoverboards, scooters or similar allowed in the central village.
  4. Staffing and equipment at the Activity Centre, and use of the area occupied by the Activity Centre, are under exclusive control of Monkey Tree Holiday Park.
  5. The Activity Centre is provided exclusively for the enjoyment of those holidaying at Monkey Tree Holiday Park.
  6. No glass, bottles, dogs, alcohol or smoking with the Activity Centre or area occupied by the Activity centre.
  7. For health and safety reasons some of the facilities in the Activity Centre have age and/or height restrictions.  Anybody not complying by these restrictions will be asked to leave the Activity centre.
  8. On booking with Monkey Tree Holiday Park, you are accepting the conditions of use. You may also be required to produce evidence of your identity and of your age when intending to use the facility.
  9. ALL children MUST be supervised AT ALL TIMES by a Parent/Guardian, who must remain within the Activity Centre whilst the child is there.
  10. The Management reserve the right in its absolute discretion to refuse entry to the Activity Centre to any person and/or to require any person present to leave.
  11. Those using the equipment and facility, particularly adults and teenagers, are required to have regard at all times for the safety and enjoyment of others, particularly younger children.
  12. You are required to inform the Reception Team if any of the following apply to the person intending to make use of the facilities.  Physical or mental health disability, serious illness, neck or back injuries, social or behavioural problems.
  13. You are required to have satisfied yourself before entering the Activity Centre that you and in the case of your child are physically and mentally fit to successfully participate in the activities offered.
  14. On booking you accept on your own/your child’s behalf the basis upon which use of the Activity Centre is permitted. You agree to the Terms and Conditions of use. You further acknowledge that there are inevitable risks of injury associated with the use by yourself and/or your child of an Activity Centre.

Swimming Pool

  1. The swimming pool is not supervised at all times.
  2. Parents are responsible for the safety and conduct of their children at all times and all children under the age of 14 must be accompanied by an adult.
  3. ALL children under 8 years old or non-swimmers must have a responsible adult in the water with them at all times.  Non-swimmers 1 responsible adult to 2 children ratio.
  4. Confident swimmers must be on pool side and must be supervising at all times. Confident swimmers 1 responsible adult to 4 children ratio.
  5. Management reserve the right to withdraw access to this facility when deemed necessary.
  6. Management reserve the right to put one in one out system in place, for use of the swimming pool for when Palm Bay reaches capacity. This is for Health and Safety reasons.
  7. Management reserve the right to put time-slots into place for use of the swimming pool. This is for Health and Safety reasons.

General 

  1. Whilst BBQs are permissible, Monkey Tree Holiday does not allow open fires, including wood-burning in BBQs.
  2. Some Fire Pits may be allowed for BBQ purposes only but not as a camp fire, please ask a Manager to check if your Fire Pit complies.
  3. We ask that all customers use their common sense when lighting BBQs in respect of never lighting them too close to a tent, caravan or flammable object and NEVER taking a BBQ inside a tent or caravan for your own safety. All BBQs must be elevated and kept off the grass, the company reserve the right to charge the customer for remedial works for any fire damage to the grass.
  4. Fireworks and flares are banned from site, we reserve the right to remove any guest found to be in possession of such items from site.
  5. All handheld/remote controlled flying devices such as (but not limited to) helicopters, aeroplanes and drones are also not permitted on site. This is for both privacy and safety reasons.
  6. Gazebos, windbreaks, and any ancillary equipment may not be permitted on the pitch if its size or position reduces the clear space required by fire regulations to exist between units and equipment on neighbouring pitches.
  7. In Holiday Homes all equipment and linen must remain in the Holiday Home at all times.
  8. You are required to take good care of your Holiday Home whilst you occupy it.  On departure you must leave your accommodation thoroughly cleaned and free of all rubbish. We will take legal action to recover the cost of damage sustained during your occupations and any additional cleaning charges we incur in respect of your failure to comply.
  9. The Park reserves the right to enter Holiday Homes, Tents or Touring Caravans or have the police enter at any time.
  10. All Visitors who are not on a booking must purchase a day pass to access the site, including people off site visiting family/friends who are staying with us.
  11. No splitters for electric permitted. 
  12. Please note most park facilities take card and contactless payments only. The only exceptions are the onsite supermarket, laundrette and arcade.

Personal Property

  1. Monkey Tree Holiday Park cannot be held responsible for any loss or damage to personal belongings.  We strongly advise that all customers acquire appropriate insurance to cover their belongings, vehicles and equipment prior to arriving on site.
  2.  Any property left at park will either need to be collected in person or have a courier arranged to collect the property.

Filming and Photography

  1. 1.Monkey Tree Holiday Park undertake our own promotional filming and photography.  Every effort is made to ensure filming does not intrude into or affect any holiday activity and it is clear to guests that filming/ photography is taking place.
  2. 2.We will not accept responsibility if, contrary to your wishes, you appear on film or in photographs and we are unable to make any financial award or payment of any kind.

Management reserve the right to amend, implement new or retract items within the Terms and Conditions at any time.

Booking Terms & Conditions

For the purpose of this document when referring to ourselves as Monkey Tree Holiday Park this also relates to Walker Leisure and Walker Restaurants the subsidiaries of Monkey Tree Holiday Park.

By booking with us you are accepting to adhere to our Booking Terms and Conditions and our Park Rules in full.

Booking Conditions

  1. Monkey Tree Holiday Park is a family park and caters for families and couples only. The Park does not accept all male, all female parties, clubs or school groups, nor do we accept groups of couples under the age of 30 unless by special authorisation by Management.
  2. We reserve the right to request proof of age should we believe that any members of the group are below the age of 30 (the only forms of identification accepted will be Passport or valid driver’s licence).
  3. Management reserve the right to amend, implement new or retract items within the Terms and Conditions at any time.
  4. We do not accept bookings from, or allow anyone to stay on the park, who is listed on the Violent and Sex offenders Register (or any register which supersedes this). By making a booking you are confirming that no one in your party is on this register.
  5. The person making the booking accepts the Terms and Conditions on behalf of all members of your party and is responsible for making sure that they accept and adhere to them.
  6. We cannot accept bookings from anyone under the age of 18. Nor can we accept bookings made on behalf of another person.  Minimum age of lead party member: 18 for touring and 21 for a static caravan.
  7. Monkey Tree Holiday Park operates a policy of 28 nights maximum stay with the exception of Seasonal Customers by agreement.
  8. When booking online, the rate offered is not guaranteed until you receive written confirmation from the park.
  9. In the event of a tariff error on the booking system, mistakes will be rectified and a new quote issued within 48 hours.
  10. All rates are flexible and subject to change.  No quote, whether given verbally or in writing, will be guaranteed until a deposit or payment in full is made and you receive your confirmation in writing.
  11. It is your responsibility to check the details on your booking confirmation are correct and notify us immediately of any discrepancies. We cannot accept responsibility for any errors not corrected prior to arrival.
  12. Once confirmation of booking has been received you cannot transfer your booking to anyone else (including members of your party) without agreement from Management.
  13. The total number of persons occupying the Pitch or Holiday Home must not exceed the number booked.
  14. We strongly advise that you take out appropriate Holiday Insurance whether through Monkey Tree Holiday Park or a Third Party. Monkey Tree Holiday Park will not be liable for any cancellation or amendment where insurance has not been purchased.
  15. One vehicle is included in the cost of the booking, if another vehicle is needed to be added there is an extra charge. No more than two vehicles per booking is allowed.
  16. No electric splitters permitted.
  17. No refund or partial refund will be made in the event of guests leaving park due to exceptional weather.
  18. Facilities and entertainment times are subject to change, while every attempt is made to adhere to the published times, we reserve the right to amend or withdraw facilities and entertainment with little or no notice. At times throughout the season facilities can be closed or open limited times each day. Under these circumstances we will not be liable to provide any form of compensation. Please note our prices do reflect when facilities might operate on limited opening hours.
  19. Improvements to park are carried out throughout the year. We will always do our best to ensure that guests are not inconvenienced. No compensation will be paid if a facility is not available however, we will do our best to provide a suitable alternative. As we continue to improve the park there may be some development work being carried out during your stay. We will do our utmost to ensure any development work to facilities is stated on our website.  
  20. Day Passes are subject to availability, we can withdraw day pass sales in Peak times. Palm Bay can be limited to one in one out system when it reaches capacity, or time slots. Crazy golf is an additional charge. No compensation will be offered if unable to access a facility. Day passes are non refundable if you choose to cancel.
  21. Tickets for events are not automatically included in bookings, please make sure these are included by checking your booking confirmation, as these can incur an additional charge.

Cancellations 

  1. Cancellations must be in writing to the park, either by post or the enquiries email address.
  2. If you cancel your holiday for whatever reason, you will be responsible for the full cost of your holiday unless you purchased Holiday Cancellation Cover at the time of booking, it cannot be added after your booking confirmation has been received.
  3. No refunds will be made on any bookings if the party has not taken up the Park’s Holiday Cancellation Scheme in relation to the specific booking
  4. At the discretion of Management your deposit may be held on account for a booking made within 6 months.
  5. If you have made further payments to your holiday before the balance due by date, we will be unable to refund this money or the deposit if you choose to cancel. However, the money will be kept on your account to use for a booking made within 6 months.
  6. If you wish to cancel, we are unable to transfer your holiday across to another person or account, including any payments that have already been made.
  7. If you have your own holiday insurance you will be required to provide documentary evidence. This must be received within 4 weeks of the booking being made.
  8. No refunds will be made in the event of you cancelling your holiday or leaving the park early due to adverse weather.

Cancellations – With Holiday Cancellation Cover

  1. Cancellations must be in writing to the park, either by email or by post.
  2. If you cancel your holiday for whatever reason, you will be responsible for the full cost of your holiday unless you purchased Holiday Cancellation Cover at the time of booking, in which case you will be covered for the sum insured on the basis that you adhere to the specific requirements detailed within this section.
  3. The Holiday Cancellation Scheme covers you until you arrive on site after which refunds cannot be given for any reason should you decide to leave early.
  4. No refunds will be made on any bookings if the party has not taken up the Park’s Holiday Cancellation Scheme in relation to the specific booking
  5. Cancellation insurance must be purchased at the time of booking and cannot be added after booking confirmation has been received.
  6. Cancellation Insurance cover the cost of your booking excluding 25% non-refundable deposit and cancellation premium provided we have written confirmation of cancellation of the entire party at least 8 weeks before the commencement of your holiday.
  7. Between 8 weeks prior to arrival and your arrival date, Monkey Tree Holiday Park will only issue a refund if cancellation is due to the following:
  8. Death of a member of the party
    • Serious Illness of a member of the party
    • Redundancy of any of the members of the booked party

Exclusions:

  1. Wilfully self-inflicted injury.
  2. All events which prevent you from taking the holiday must:
  3. Occur after the acceptance of your booking.
    • Relate to yourself and the named members of your party as stated on the booking.
  4. Intoxicating liquor or drugs, other than drugs taken in accordance with treatment prescribed and directed by a qualified medical practitioner.
  5. wilfully self-inflicted illness.
  6. If cancellation occurs you will be asked to supply supporting documentary evidence.
  7. At the discretion of Management your deposit may be held on account for a booking made within 6 months.
  8. Any claims must be in writing and be supported by the necessary documentation (i.e. Doctor’s certificate, confirmation from previous employer etc).
  9. If you have your own holiday insurance and do not require Monkey Tree Holiday Park’s Cancellation Scheme you will be required to provide documentary evidence. This must be received within 4 weeks of the booking being made.
  10. Should you need to cancel or amend your holiday dates due to issues relating to Covid-19, then you will need to provide the park with evidence of a positive, government recognised PCR test. The party member(s) affected will need to be named on the booking for any changes to be valid. Cancellation Cover must also have been taken out at the time of booking for any changes or refund to be applied.

Booking movements

  1. Booking movements are subject to a movement fee. (Please contact reception for applicable fees)
  2. We must be informed of your wish to move your holiday 8 weeks prior to the commencement of your original booking date.
  3. New holiday must be of the same value as original booking or the difference must be paid at the time of amendment.
  4. No partial refunds will be made for new holidays of less value than original booking.
  5. All movements are subject to availability.

Discounts and Vouchers

  1. Only one discount or special offer can be applied per booking. Once booked, any offers available subsequently cannot be applied retrospectively to an existing booking. Likewise, you are not permitted to cancel a booking in order to re-book under a new special offer.
  2. Discounts will not be increased if any amendments are made after the original booking has been placed.
  3. Any Food and Beverage Vouchers issued are non-transferrable, non-refundable, have no cash value and will expire at the end of your stay. The Management reserves the right to withdraw vouchers where payments for the booking are late.  Food and Beverage Vouchers cannot be used in Reception, at The Shop or in any external bars or food stalls out on Park during events.
  4. The ‘Book before you leave’ offer requires just £50 deposit payable on booking before departure. The remainder of the 25% deposit will be due on or before 20 January. Discount not applicable for events.
  5.  £50 deposit bookings require a top up deposit of 25% of total holiday cost to be paid by 31st January 2024. Outstanding balance to be paid 8 weeks before holiday start date.
  6. Discounts not applicable for event weekends.

Pets

  1. No more than two dogs are allowed per Pitch or Pet Friendly Holiday Home and must be kept under the control of a responsible adult.
  2. Charges apply for all pets unless part of a special offer.
  3. When staying in a non-pet caravan, customers are not permitted to allow any pet(s) access even where the pet is visiting for the day with friends. Failure to comply with this will result in termination of the booking and you will be asked to vacate the accommodation with immediate effect.  A cleaning charge of £125.00 will be charged.

Payment Conditions

  1. A non-refundable deposit of 25% will be required immediately to secure the booking.
  2. The balance of your booking must be paid 8 weeks before date of arrival.
  3. Although a balance reminder may be sent out, the responsibility to ensure payments are received on time are with the lead name on the booking.
  4. Any balances not paid on time will incur late payment charges of £10 per week and/or cancellation of booking without refund.
  5. Bookings made within 8 weeks of arrival require payment in full at the time of booking.
  6. Failure to make full payment before arrival could result in your booking being cancelled. 
  7. Any amendments that are made to the booking including changing, occupancy or removing any extras will not be given a partial refunded if the new balance is lower than what has already been paid on the booking.
  8. Cheques returned to us by the Bank as ‘unpaid’ or made out incorrectly on more than one occasion will incur a £15.00 administration fee to cover costs to the company.
  9. Monkey Tree Holiday Park is a subsidiary of Walker Leisure therefore payments relating to Monkey Tree Holiday Park may appear as such.  All correspondence with the park prior to and after making your booking is subject to E&OE.

Arrivals and Departures

  1. Pitches are available from 12 noon on the day of arrival and must be vacated by 10.00 a.m. on the day of departure.
  2. Pitches, although paid for, must be claimed and occupied within 24 hours of the due time of arrival. The Management reserves the right to re-let the accommodation after 24 hours unless prior advice of delayed arrival has been received.
  3. If arriving late, guests are not permitted to pitch up after dusk and you may be asked to spend the night in our arrival’s car park.
  4. We regret that we cannot guarantee any specific pitch but will do our utmost to accommodate any requests.
  5. Please ensure that you pitch up in the correct location. Should you claim the incorrect pitch and by doing so you affect another customer’s booking you will be asked to relocate to the correct pitch.
  6. Holiday Homes are available for occupancy from 4.00 p.m. on the day of arrival and must be vacated by 10.00 a.m. on the day of departure.
  7. Unless you notify us of late arrival, your holiday home will only be held until noon the day after the booked arrival date, at which time it may be re-let without notice.
  8. In the event of Reception being closed late arrivals may obtain their key from The Club or Security Office before 22.00 pm.
  9. Late departure from any pitch or Holiday Home which subsequently impedes the arrival of the next guests will incur a charge equal to one night’s stay.
  10. If we believe that you have left early (i.e., vacated the site with no intention to return before your departure date or you have informed Reception of your intention not to return) we reserve the right to re-let your pitch or Holiday Home. You will not be entitled to a refund.

Guest Requests

  1. To be guaranteed next to another booking, an adjoining pitch fee must be applied on each booking and you must have booked the same pitch type. There is a maximum of 3 pitches per adjoining booking, if you book more you will be split into groups. The responsibility is on the customers to contact Monkey Tree Reception to ensure the adjoining fee has been applied to each booking etc. Adjoining pitches are subject to availability.
  2. To be guaranteed a pitch in a certain field on our park a field reservation fee must be applied.
  3. We will always try our best to honour guest requests however we are unable to guarantee special requests if the additional fees have not been added to your booking. Requests do not form park of the booking contract and are not a condition of booking. No compensation will be offered should we be unable to fulfil any guest requests if the additional fee has not been paid.
  4. Super and Ultra Deluxe bathrooms are cleaned prior to your arrival, if you wish for extra cleans please request this with Reception.

Complaints – Our Service to you

  1. We do all that we can to ensure you enjoy your holiday. Occasionally problems occur, and if they do, or you have any concerns about your holiday when staying with us, please tell the Park Reception immediately and we will respond to you as soon as possible.
  2. We will not be responsible or compensate for any matter, which you knew about during your stay but did not tell us about during your stay.
  3. If any matter is not resolved during your stay, you must notify us in a email of this within 7 days of the end of your holiday, otherwise we will not be able to consider it. We will respond to your complaint within 14 days.
  4. In such circumstances where we deem it appropriate to offer a voucher or recompense a guest due to any issue reported, the guest accepts this in full and final settlement of the matter. We do have procedures in place to resolve issues that may arise, if you refuse for us to comply with our procedures to correct the issue, no compensation will be offered.

Marketing Accuracy

  1. Whilst Monkey Tree Holiday Park make every effort to ensure the accuracy of our Pitch and Holiday Home descriptions and illustrations, they are subjective and are for guidance only.  If there are points of particular importance, please contact Reception to clarify information.
  2. Whilst every care is taken to ensure that the information contained in our brochures, websites, tariffs, advertisements and any other form of promotional material is correct at the time of publishing, we cannot accept responsibility for errors contained therein or results thereof. Monkey Tree Holiday Park reserve the right to alter, substitute or withdraw any service, facility or amenity.
  3. Published opening times are for guidance only, access to all facilities vary throughout the season so please check with Reception for current times of operation.
  4. We are not responsible to you for unforeseen events or matters over which we have no control. These terms also apply to third party websites

Liability

  1. Persons using Monkey Tree Holiday Park and its facilities do so at their own risk. The Park will not be liable to any persons for personal injury or loss or damage to property, however caused or sustained.
  2. Save for circumstances in which injury is caused by the proven negligence of breach of statutory duty of Monkey Tree Holiday Park, its Management, employees or staff, you acknowledge the risk of such injury and that you do not hold Monkey Tree Holiday Park, its Management and staff liable for any such injury and that you will indemnify them in respect of any claim for such injury made.
  3. Monkey Tree Holiday Park cannot accept responsibility for any material loss, damage, expense or inconvenience directly or indirectly caused by or arising out of the park and its plumbing, gas, electrical or exceptional weather.
  4. Monkey Tree Holiday Park cannot be held responsible for any damage to personal belongings.  We strongly advise that all customers acquire appropriate insurance to cover their belongings, vehicles and equipment prior to arriving on site.
  5. Vehicles are brought onto the Holiday Park at the owner’s risk and we cannot accept responsibility for loss or damage to these, except where it is caused by our negligence or default or that of anyone, we are responsible for. In circumstances where a customer’s vehicle or equipment was the cause of an accident or incident the owner will indemnify the Park of any demands and resultant losses (consequential or otherwise) relating thereto.
  6. In the event of Force Majeure, Monkey Tree Holiday Park will not be responsible or financially liable, in any circumstances, for any loss (financial or material) or damage to personal belongings or vehicles caused by event beyond our control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of god, acts of terrorism, fire or failure of electric power, gas, water, plant machinery, computer, vehicles or collapse of building structures.
  7. We shall not be liable for any loss of profit, or any indirect or consequential loss arising under or in connect with your booking.

Data Protection

  1. The information you give us in connection with your booking is held securely on our computer system and dealt with in accordance with the Data protection Act 2018.
  2. We will use the information provided on your booking for internal administration and to carry out our obligations to you and (if different) the person using the facilities.
  3. We would also like to use the information provided by you to contact you: via post/phone/email about any offers or opportunities that we feel may be of interest to you. If you would prefer us not to contact you, please inform Reception when booking.
  4. If you have any queries or concerns about how we use your information, please write to Monkey Tree Holiday Park, Scotland Road, Hendra Croft, Newquay, Cornwall, TR8 5QR.

THE MANAGEMENT RESERVES THE RIGHT TO REFUSE ENTRY OR TO EJECT FROM THE PARK ANY PERSONS, WHO IN THE MANAGEMENT’S OPINION ARE UNSUITABLE, FOUND TO BE BREAKING THE LAW OR WHO CAUSE NUISANCE OR DISTURBANCE TO OTHER VISITORS OR STAFF ON THE PARK & RESERVE THE RIGHT TO DO SO WITHOUT REFUND WHERE THE CUSTOMER IS AT FAULT.

IN THE UNLIKELY EVENT THAT THERE IS A CONFLICT OR DISCREPANCY OF CONDITIONS THEN THESE CONDITIONS WILL PREVAIL.

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