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Accessibility

We want everyone to enjoy their holiday at Monkey Tree. Making our holidays accessible for everyone is something that we are keen to achieve and develop. Our staff are always happy to help and improve the Park for those who have a disability or reduced mobility, a visual impairment, autism, or a disability – hidden or otherwise.

We have tried to be as accurate and thorough as possible when describing our site and facilities in this access statement. However, if it does not answer your particular question or if you require any further information regarding our site and facilities please do not hesitate to contact us.

Pre-arrival

We offer telephone, email and postal correspondence and are also more than happy to accept textphone/Minicom calls through TextDirect and Typetalk.
Our website has been tested to conform to Level A of the W3C Web Content Accessibility Guidelines 1.0, including all Priority 1 checkpoints defined within the Guidelines.
Mobility equipment is available from Independent Living, 01637 498015, but needs to be arranged before your arrival.
A copy of this access statement is available in large print and via post, fax or email upon request.
Our staff are always happy to discuss our facilities and advise you on the best locations to suit your needs, along with informing other departments of your concerns. For example, if your family member has dementia, we can pass on your contact details or if you have somebody with autism who needs priority access to the pool we can arrange this.

Reception

The entrance to Reception is via an extra wide set of double doors that lead to a foyer area that is level throughout and entirely accessible to wheelchairs.
An induction hearing loop is fitted and staff are always happy to employ it for your benefit.
Assistance from all staff is always available upon request.

Public Areas

The site is generally flat and even. All of our facilities within the main public areas have flat access and extra wide doors, except Summer Nights which contains some ramps.
All steps throughout are clearly marked and the public areas are well illuminated at night.
In all our new signage we have used words and symbols to improve readability.
Guide dogs, hearing dogs and assistance dogs are accepted in all areas, with water bowls also available.
The main roads throughout the central area of the site and public areas are surfaced with tarmac, however some touring areas of the park have uneven gravel roads.
The Reception car park is covered with gravel and sand, whilst flat paving stones and patio stones feature within the public areas.
An accessible WC for the disabled is located in the foyer of the The Beach Club, which has level access and wide double doors to the public areas.

The Beach Club

The Beach Club and terrace are located in the central area of the park.
Each entrance has wide double doors with level access.
The floor plan of both areas is open with wide level access doorways throughout, and wheelchairs are permitted throughout the complex.
Access to the terrace is through wide double door with a small ramp leading to the outdoor area.
Duty Managers and supervisors are trained to discuss any food concerns, please speak to them about any allergies or needs.
TV screens displaying notices, news and events are located throughout The Beach Club
An accessible WC is located in the foyer of The Beach Club.

Summer Nights Bar, Soft Play and Art Deck

Summer Nights is a partially covered outdoor venue located in the central area of the park.
There is limited park on gravel hardstanding nearby.
The floor plan is open with wide level access throughout, and wheelchairs are permitted in all areas.
Access to soft play, bars and food outlets are via a small ramp and wooden walkway.
Duty Managers and supervisors are trained to discuss any food concerns, please speak to them about any allergies or needs.
The soft play area is unsupervised and unsuitable for wheelchair users.
The Art Deck can be accessed via a wooden ramp.
There are no WC facilities in Summer Nights. The nearest facilities are adjacent to the shop, a short distance away.

Palm Bay Pool Complex

Wheelchair access into Palm Bay is available via the Pool Reception area.
Access to the pool area is down a small ramp. There is level access throughout reception, changing area, showers and poolside.
The unisex changing area has large family changing cubicles.
The pool can be accessed via shallow ramps, with lifeguard assistance if required.
A disabled-accessible WC is located within the Oasis complex.
In our signage we have used words and symbols to improve readability.
Further assistance is always available upon request, and staff are trained to discuss any pool safety concerns.

Shop, Amusements and Launderette

Access to the shop and arcade are via small ramps.
The aisles are wide enough for wheelchair access throughout the shop and arcade.
The shelves in the shop are stacked from floor level to head height, but assistance is on offer upon request.
The laundrette has single width doors with a one step entrance.
Nearby parking is available for the shop and launderette on gravel hardstanding.
All washers and dryers are front loading and coin operated.

Static Caravans

The majority of our static caravans have parking alongside and, if requested when booking, we will endeavour to keep you as near to the facilities as possible.
We do accept guide dogs, hearing dogs and assistance dogs, but please inform us upon booking.
Whilst some caravans are accessible via a ramp, the majority of our static caravans are not wheelchair accessible having two to four steps to the entry door.
We have one fully accessible static caravan with wheelchair friendly access, a galley kitchen and a bespoke wet room.
All vans have showers and not baths, but many vans offer en-suite accommodation.
All vans are heated and level inside with no steps but with narrow corridors.
All vans are fitted with smoke detectors and a fire blanket/extinguisher.
All caravans are non-smoking and hyper-allergenic duvets and pillows can be provided upon request.
Subtitles are available on all TVs.
Please refer to our holiday homes page for detailed floorplans of our accommodation.

Touring Pitches and Facilities

Parking is permitted on each touring/camping pitch.
Staff are more than happy to advise on the location of pitches and suitability for your requirements on enquiry during booking.
An overview of pitches and facilities within the touring areas can be found on our site map.
All main toilet and shower blocks have wide entrance doors and are level throughout
There are access ramps in all toilet and shower facilities (Whilst Block 5 and Block 9 have level access, they are surrounded by a gravel hardstanding not suitable for wheelchair users).
The toilet and shower facilities provided are spacious, well lit and open 24 hours a day.
On the signage in the blocks, we have used words and symbols to improve readability.
Fir and Willow fields are located at a further distance from the main public areas and are not serviced by tarmac roads. We would not recommend these areas for wheelchair users.

Grounds and Gardens

The park extends over a large area.
The park is serviced by tarmac or gravel roads linking all areas of the main site.
Street lighting illuminates most of the roads.
Pedestrian walkways are marked out along the busier roads and we have restricted the traffic speed throughout the site to 5mph to ensure the safety of our guests and staff.
The site is well sign posted throughout, with both word and symbols to improve readability.
The individual fields of the site are separated by Cornish hedges or tree lines, and there are many landscaped areas located throughout the site.
Some areas of the site are possibly better suited for those customers who suffer allergies such as hay fever.

Additional Information

There is generally good mobile phone coverage throughout the site, however as with many parts of rural Cornwall, this can fluctuate.
Free WIFI is provided to guest in The Beach Club.
A 24 hour emergency phone number is provided upon arrival should you ever need to contact a member of staff in an emergency. This phone number can also receive text messages.
Full lists of local care, medical and service providers and rental companies are available in Reception.
Phone numbers for taxi firms with wheelchair accessible vehicles are available in Reception.
The nearest bus stop is a 15 minute walk from the site. We recommend bringing your own transport.

Future Work

We are looking into ways of increasing the range of disabled and family facilities throughout the park.
We are identifying locations for further disabled parking spots around the site.
Guest feedback and suggestions about accessibility are always warmly received.